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Consumer Rights in Uganda

Consumers in Uganda are protected by several laws and regulatory bodies that ensure fair treatment, safety, and access to quality goods and services.

If you experience poor service, unfair charges, misleading information, or unsafe products, you have the right to raise a complaint and seek redress through the relevant authority.

YOUR KEY RIGHTS:

  • The right to clear and accurate information about services, prices, and terms.
  • The right to fair treatment without discrimination.
  • The right to receive services that meet agreed standards and quality.
  • The right to complain and have issues investigated and resolved.
  • The right to escalate unresolved complaints to the relevant regulator.

Helpful Tips

  • Always keep receipts, contracts, and
    communication records. These will help support your complaint and speed up resolution.

If You Have a Complaint

  • First, report the issue directly to the service provider.
  • Keep a record of your complaint and any reference numbers.
  • If unresolved, escalate to the relevant authority as listed above